Custodian alarm calls: what to do if you’re not a keyholder? - +44 844 879 1719 (0844 879 1719)
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Imagine receiving a call at 2 am claiming your property’s alarm has been triggered. The first instinct is to panic, but data‑protection rules demand a measured response. Verify the caller’s identity by asking for the company name, registration number and a callback line, then cross‑check with any alarm service you are registered with. If you are not a keyholder, request removal from their contact list under the GDPR right to object. Keep a log of dates, times and the exact wording for any future complaint to the Information Commissioner’s Office. Finally, consider blocking the number or using a call‑screening app while you confirm its legitimacy.
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