The call appeared legitimate as it was from BT, checking on the status of our broadband service, and did not request any sensitive information or pose unusual questions.
BT retention calls – what to expect when you switch providers - +44 191 261 4096 (0191 261 4096)
Sumar — +441912614096
Numele apelantului: bt
Tip apelant: Company
Locație: United Kingdom — Tyneside
Recenzii: 158
Operator: —, Regiune: Tyneside
Opinia expertului
Probably it's a BT retention call, not a random scam. When customers signal they are leaving BT, the company’s retention team often rings the number they have on file to offer a better deal or confirm the switch. The calls usually mention account details and may propose a discount, but they rarely ask for payment information. To stay safe, ask for the caller’s name, department and a reference number, then verify by calling BT’s official 150 number. If you’re not interested, request to be placed on a do‑not‑call list and consider blocking the number. Report persistent nuisance calls to the Information Commissioner’s Office.
Categorii de apelanți
Nume de apelanți
Detalii
Locație: United Kingdom — Tyneside
Evaluează acest număr — +441912614096
Raportări recente pentru 0191 261 4096
441912614096
Silent Call
The call was silent.
Contacted BT on their regular number. This number is from BT.
441912614096
Apel de hărțuire
A call came from 0191 261 4096, which I ignored. No voicemail was left. I’m in North East Scotland and checked the number here. Thanks!
441912614096
Necunoscut
The caller inquired about my satisfaction with my broadband service, citing issues with usage in my area, but I'm aware that switching providers won't resolve the issue due to my proximity to the exchange.
BT was the claimed origin of a call checking broadband speed due to increased local usage, though its legitimacy is uncertain.
441912614096
Apel de hărțuire
I believe this is a scam number and have blocked it.
Someone claiming to be from BT contacted me regarding my broadband. I didn’t share any account details but scheduled a fibre optic upgrade. After verifying the number here and with BT, it turned out to be legitimate. BT confirmed it’s their internal number, not listed publicly. A follow-up email with my references, which I hadn’t provided, seemed genuine. Always stay cautious with unsolicited calls, but this appears to be a safe BT number.
This number claimed to be from Virgin Media, stating that our IP address was being used by someone else.
Upon answering, the caller claimed to be from BT, although I informed them it was not a recognised BT number; this is the second such call, from a different number, claiming a request to transfer my phone line, which is clearly a scam, so I advised them to cancel the request immediatly
Claimed to be from BT checking broadband service, mentioned increased usage and contract options like BT Halo. When questioned about contract renewal, incorrect information provided. Sounded uncertain during the call. Likely a scam; advise caution and no information sharing. Best avoided.
441912614096
Necunoscut
This number is associated with 01912614096.
441912614096
Necunoscut
I didnt answer the call, and I dont intend to
441912614096
Escrocherie
scammer
441912614096
Necunoscut
This number keep calling but never leave a message
441912614096
Necunoscut
The caller rings but doesn't leave a voicemail.
441912614096
Sigur
I just got a text from this number regarding changes to my account/home number and instructed to expect a call from 01912614096, what’s that about?
Following my decision to leave BT and switch to a different provider, I received a call from 01912614096, supposedly from BT's retention department, offering an attractive deal; however, their failure to send a promised email and BT's lack of knowledge about the call raised suspicions.
I’m confident this was a genuine call from BT. The representative knew my details and discussed my recent package change.
441912614096
Apel de hărțuire
I had multiple calls from 01912614096 this morning, but no mesage was left
The caller claimed to be from BT.
441912614096
Escrocherie
Following a call while I was out, they sent a text message at 8:01 indicating they had access to both my mobile and landline numbers, raising suspicions of a scam
441912614096
Necunoscut
After answering, the caller hung up, and the number was subsequently blocked, leaving the identity of the caller unknown.
The lack of a message on the answer machine from this unknown number suggests it could be a scam.
441912614096
Escrocherie
★
★
★
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Scum bag companey, avoid them at all cost
441912614096
Company
Multiple suspicious calls received
Ignored call after switching broadband
441912614096
Financiar
Asked for updated payment details
BT contract cancellation is linked
BT broadband cancel and recieve text about this number, maybe scam
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Aceeași categorie: Company
